Thomas College

Course Information

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Name:Conflict Resolution and Organizational Relations Management
Description:This course covers the basics of resolving conflicts: identifying interests, parties, and issues; establishing ground rules; communicating clearly; and finding agreement. Of particular interest are those ethical and other conflicts that embroil business managers; they include both traditional Labor-Management disputes and arguments with government regulators and public-interest groups.
Offered (DAY schedule):Periodically
Instructor Permission Required:N
Pre-Requisite(s): MG224

Course Objectives

At the conclusion of this course, a student will be able to: • Identify conflict attitudes and conflict modes • Understand conflict management • Devise an improved system of communications in various managerial settings • Resolve conflicts via dispute resolution mechanisms • Establish “win-win” outcomes

Books Previously Used in this Course

Term Year Title ISBN Author Edition Publisher Instructor New Used Rental eBook
V 2010 COMPLETE GUIDE TO CONFLIC 0-8144-0629-7 MASTERS AMACOM Lemire $80 $60
U 2007 Conflict Resolution 0-07-136431-5 Dana 2001 McGraw Madore $0 $0