Thomas College

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Number:MG334
Name:Quality Management
Description:This course examines what it takes to create and lead an organization which is driven to achieve high levels of quality in meeting customer demands. The history of the quality movement, various quality models such as TQM, and the management of quality are some of the topics covered in the course.
Credit(s):3
Offered (DAY schedule):Every fall semester
Instructor Permission Required:N
Pre-Requisite(s): MG224

Course Objectives

At the conclusion of this course, a student will be able to: • Identify the roles Deming, Juran, Crosby, and others in forming the foundation for modern quality awareness • Identify the steps necessary to transform an organization into one prepared to achieve the highest levels of quality • Identify and explain the strategic role of quality in corporate planning • Identify and use various quality tools such as fishbone diagrams and other related tools • Explain total quality management (TQM) and how it can be implemented by an organization.

Books Previously Used in this Course

Term Year Title ISBN Author Edition Publisher Instructor New Used Rental eBook
F 2013 MANAGING QUALITY 9780136088509 FOSTER 4TH 10 Souza $0 $0 $0
F 2012 Managing Quality 978-0-13-608850-9 Foster, S. Thomas 4TH 10 Prentice Hall, Inc. Souza $206 $155 $0
F 2011 MANAGING QUALITY 0-13-608850-3 FOSTER 4 PH Souza $187 $140
F 2010 MANAGING QUALITY 0-13-608850-3 FOSTER 4 PH Souza $176 $132
S 2010 MANAGING QUALITY 0-13-608850-3 FOSTER 4 PH Tibbetts $176 $132
F 2009 MANAGING QUALITY (W/CD) 0-13-220644-7 FOSTER 3 PEARSON EDUCATION Souza $169 $127
F 2008 MANAGING QUALITY (W/CD) 0-13-220644-7 FOSTER 3 PEARSON EDUCATION Souza $150 $112
F 2007 MANAGING QUALITY (W/CD) FOSTER 3 PH Souza $145 $109
F 2007 QUALITY MANAGEMENT GOETSCH 5 PH Lemire $122 $91
F 2006 MANAGING QUALITY-TEXT FOSTER 2ND 04 Souza $0 $0
F 2005 MANAGING QUALITY-TEXT FOSTER 2ND 04 Poulin $127 $95
F 2005 MANAGING QUALITY-W/CD FOSTER 2ND 04 Poulin $127 $95
F 2004 Managing Quality: An Integrative Approach 0-13-101818-3 Foster 2nd ed Prentice Hall Souza $0 $0
F 2003 Managing Quality 0138759642 Foster Souza $0 $0
F 2002 MANAGING QUALITY 0138759642 FOSTER PEARSON Souza $105 $0
F 2002 MANAGING QUALITY 0138759642 FOSTER PEARSON Souza $105 $79
S 2002 MEMORY JOGGER II 1-8793644-4-1 GOAL QPC 94 GOAL QPC Bolduc $0 $0
F 2001 Contemporary Management-W/2-CD's 0-07-242483-4 Jones 2nd MCG Souza $101 $76
F 2001 Managing Quality 0-13-875964-2 Foster Pearson Souza $97 $73
F 2000 Total Quality Management 0-13-639403-5 Besterfi 2 PH Young $94 $71
F 1999 Total Quality Management 0-13-639403-5 Besterfield 2 PH Young $90 $0