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Number:HT221
Name:Room Division Management
Description:This course presents practices and systems utilized in the operational management of the front office, reservations, uniform service, and housekeeping areas within a hotel. Students study the relationship between the organizations’ facilities/amenities and the customer’s expectations of quality and cost. Topics also include recruiting, selecting, training, and motivating employees effectively. Focus is on three key stakeholders: guests, employees, and owners.
Credit(s):3
Offered (DAY schedule):Periodically
Instructor Permission Required:N
Pre-Requisite(s):

Course Objectives

Students completing this course will be able to: • Analyze the technical aspects of the rooms division operations, including equipment, software programs, departmental interfaces, and day to day operations • Demonstrate the hotel accounting process, tracking transactions, internal controls and settlement of accounts • Develop an understanding of yield management, forecasting, budgets, setting room rates, and daily operational reports • Practice interdepartmental communication skills focused around guest service and guest relations • Understand the responsibility of a front desk agent and the variety of demands placed on them depending on hotel size and staffing guidelines.

Books Previously Used in this Course

Term Year Title ISBN Author Edition Publisher
S 2013 Managing Front Office Operations 0-86612-338-5 Kasavana, Michael L. 8TH 09 Educational Institute of
S 2011 CASE STUDIES IN FRONT OFF 0-86612-255-9 COMEN AMER HOTEL
S 2011 MANAGING FRONT OFFICE OPE 0-86612-338-5 KASAVANA 8 EDUCATIONAL
F 2009 CASE STUDIES IN FRONT OFF 0-86612-256-7 COMEN AMER HOTEL & MOTEL ASSN.E
F 2009 MANAGING FRONT OFFICE OPE 0-86612-338-5 KASAVANA 8 EDUCATIONAL INSTITUTE
S 2007 CASE STUDIES IN FRONT OFFICE MANAGEMENT 0-86612-255-9 COMEN AMER HOTEL & MOTEL A
S 2007 MANAGING FRONT OFFICE OPERATIONS 0-86612-265-6 KASAVANA 7 EDUCATIONAL INSTITUT
F 2005 "HOTEL FRONT OFFICE SIMULATION-W/CD+3""D" KLINE 2
F 2005 MANAGING FRONT OFFICE OPERATIONS KASAVANA 6TH 01
F 2000 Case Studies & Lodging Management (605CST) N/A Ealivet Amer.
F 2000 Front Office Procedures w/#332 Certificati 0-866-1280-3 Kasavana 5 Educ
Thomas College. Beyond Education.